Complaints procedure

This page will contain the practice's formal complaints procedure — to be supplied by the practice before launch.

How to raise a concern

We take all feedback seriously. If you are unhappy with any aspect of your care or experience, we encourage you to contact us in the first instance so we can try to resolve the matter directly.

Step 1 — Talk to us

Please speak to a member of the team, or write to us at:

Rycote Dental Practice
7 Mount Street
Aylesbury
Buckinghamshire
HP20 2SE

Email: info@rycotedental.co.uk
Phone: 01296 485 929

Step 2 — Formal complaint

If you are not satisfied with the response, you may submit a formal written complaint. We will acknowledge it within three working days and aim to provide a full response within [timeframe — to be confirmed].

Independent review

If you remain dissatisfied after our formal response, you may contact the following independent bodies:

• Dental Complaints Service: dentalcomplaints.org.uk
• General Dental Council: gdc-uk.org
• Care Quality Commission: cqc.org.uk